Privacy Notice
Last updated: 30 July 2026
At Benjamin Chatwin Chiropractic, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, securely and transparently.
Benjamin Chatwin Chiropractic is registered with the Information Commissioner’s Office (ICO) and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who is responsible for your information?
Benjamin Chatwin is the Data Controller responsible for the personal information collected through this website and during your care.
If you have any questions about this Privacy Notice or how your information is used, please contact:
Benjamin Chatwin
Email: hello@benjaminchatwin.com
Website: www.benjaminchatwin.com
What information do we collect?
Depending on how you interact with the practice, we may collect:
Your name, address, date of birth and contact details.
Emergency contact information.
Relevant medical history and health information.
Information about your symptoms, lifestyle and previous treatment.
Examination findings, diagnoses, treatment records and rehabilitation plans.
Appointment history and payment records.
Information submitted through our website or online booking forms.
Health information is classed as Special Category Data under UK GDPR and is given additional legal protection.
Why do we collect your information?
We only collect information that is necessary to:
Provide safe and effective chiropractic care.
Maintain accurate clinical records.
Arrange and manage appointments.
Communicate with you regarding your treatment.
Send appointment confirmations and reminders.
Process payments.
Meet our professional, legal and regulatory obligations.
Improve the services we provide.
How is your information collected?
Information may be collected when you:
Book an appointment.
Complete our online intake forms.
Attend an appointment.
Contact us by telephone, email or through our website.
Correspond with us on social media where appropriate.
How are your records stored?
We use Jane, a secure healthcare practice management system, to manage appointments, patient intake forms and clinical records.
Jane stores your information securely using encrypted cloud-based systems and acts as a Data Processor on our behalf. Benjamin Chatwin remains the Data Controller, meaning we decide why and how your information is used.
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse.
Will we share your information?
Your information is treated as confidential.
We will only share your information when:
You have given your permission.
It is necessary for your ongoing healthcare (for example with your GP or another healthcare professional).
We are required to do so by law.
It is necessary to protect you or another person from serious harm.
We will never sell your personal information or use it for unrelated marketing purposes.
How long do we keep your records?
Healthcare professionals are required to retain clinical records in accordance with professional guidance and legal requirements.
Your records will only be kept for as long as necessary and will then be securely destroyed or permanently deleted.
Your rights
Under UK data protection law you have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request restriction of certain processing.
Object to processing in certain circumstances.
Request a copy of your information where applicable.
Lodge a complaint if you believe your information has been handled incorrectly.
Some rights may be limited where we have a legal or professional obligation to retain healthcare records.
Cookies
Our website may use cookies to help improve your browsing experience and understand how visitors use the website.
Where required, you will be given the opportunity to accept or decline non-essential cookies.
Contacting us
If you have any questions about this Privacy Notice or would like to exercise any of your data protection rights, please contact:
Benjamin Chatwin
Email: hello@benjaminchatwin.com
Website: www.benjaminchatwin.com
Complaints
If you have concerns about how your personal information has been handled, we would appreciate the opportunity to address them first.
You also have the right to contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113